Re: Nozzle Drive-off

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Posted by Byron Benford on August 18, 2000 at 00:16:26:

In Reply to: Nozzle Drive-off posted by Mikayla Garrett on August 18, 2000 at 00:04:17:

Mikayla,
Sorry to here about your problem. This happens quite often. Damage can occur when the spout is subjected to the force exerted by a drive-off. The spout has a break-point at the base of the threaded end. The spout also contains a tube that is responsible for tripping the nozzle trigger when the cars tank is full. I have seen this tube break free and cause the nozzle to trip repeatedly never allowing full flow.

I do not know what area you are from but in some parts of the country, air quality has forced marketers to install Stage II vapor recovery systems. These nozzles may have rubber boots that cover the spout and act as a vacuum cleaner pulling vapors back into the fuel tanks. These Nozzles are very expensive. Most marketers have installed a breakaway device on the hose between the dispenser and the nozzle to protect the dispenser from damage (todays dispenser can cost upwards of $10,000).

I would have probably replaced the hose as well. It is not uncommon for the hose to pull apart at the coupling in a drive-off. These hoses also contain a static wire to dissipate static electricity generated by cars and people.

If you consider that these hoses and nozzles are handled by the general public to convey a highly dangerous product hundreds of times a week, it isn't worth the risk. I doubt that you would want to get a gas bath from a faulty or damaged hose or nozzle. You should be able to tell if the nozzle in question has been replaced or not just by it's condition.

I can't say that you are the victim of a scam or not. Some marketers might not ask for compensation in order to keep a customer coming back. I don't know if there is a defense. Perhaps your best bet is to pay for the damage and then take your business to another location.

Regards,
Byron Benford

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